Terms and conditions for ALL FELIX HART PRODUCTS.
1. CUSTOM ORDERS- Orders that are made to order for a client, that may or may not have customer's choice of fabric, finishes or other details. Customer agrees to Felix Hart's policies at the time of purchase. Custom orders require at least 50% deposit to start production that is not refundable.
CUSTOM MADE ITEMS ARE NON-RETURNABLE AND NON-REFUNDABLE!
2. CANCELLATION are NOT accepted at this time. If you wish to cancel your order, please know your deposit is NON-REFUNDABLE. Please contact us ASAP in the event of needed cancellation.
3. RETURNS- Custom made items are NOT returnable, except for products that have been damaged in transportation. Please contact us for authorization and instructions for a return. We will file a damage claim on your behave and replace damaged item within 14 days of receipt of the item. "Ready made products" are eligible for return for 7 days after delivery confirmation. Buyer is responsible for return shipping fees and packaging. Returned product must be returned to Felix Hart in unused, undamaged condition with prior authorization from Felix Hart. Purchase price (Does not include shipping) will refunded to you within 5-7 days of receiving and inspecting the returned product.
4. REFUSED DELIVERY- If a customer refuses a custom made non-refundable item, they cannot receive any credits by simply refusing the delivery, and they will incur an additional charge for any return fees we incur after the package is refused. The refused package shall remain in the possession of Felix Hart until such time as the customer remits payment for us to send the item(s) again. If payment is not received within 7 business days of the first failed delivery (refusal), then the item is surrendered. "Forced returns" are NOT accepted and NO product should be returned without authorization. Client, herein understands and accepts this policy and the fact that they will not receive a refund by "Forced return" and their order is not eligible for charge-back.
5. DAMAGED ITEM- If there is damage to the product that has occurred in transportation, please contact us immediately but no longer than 24 hours after the delivery confirmation. We require pictures of the damage to file a claim. Please do not discard the packaging if there is damage to the product until we have said it is not needed for an inspection.
6. SHIPPING- While your order is in possession of the transportation carrier, the full liability is in the hands of the carrier. Felix Hart is not liable for damage, delays or any other unforeseen circumstances while the item is in transport.
7. CUSTOM MADE ITEM- every listing for a product has a disclaimer if it is a custom made order. Please know, custom made items are not returnable, non-refundable. Also, conditions mentioned above apply: 1. CUSTOM ORDERS- Orders that are made to order for a client that may or may not have customer's choice of fabric, finishes or other details.
8. PICTURES AND COLORS- Pictures REPRESENT PREVIOUSLY MADE products by Felix Hart. Pictures are for reference only, your order will be CUSTOM MADE for you. Actual product colors may vary from colors shown on your monitor.
9. RIGHT TO DESIGNS: Products designed, pictured and/or manufactured/built by Felix Hart are Felix Hart's intellectual property therefore any and all products are NOT TO BE copied, re-produced and/or claimed as their own by 3rd parties.
10. Custom upholstery, re-upholstery and/or any other work done to customer’s furniture or furniture picked by the customer is also considered custom work, therefore all terms and conditions apply.
BY PLACING AN ORDER CUSTOMER AGREES TO ALL TERMS AND CONDITIONS.