FREQUENTLY ASKED QUESTIONS
Updating FAQ with more questions you may have. Please feel free to e-mail us if you have any questions.
Can you make a whole bed? Can you make a footboard?
Yes, sure thing!
How long will it take to receive my headboard/bed?
Usually 4-6 weeks, sometimes 8 weeks. Please feel free to confirm "Ship by" date with us.
How much does shipping cost?
Please provide your zip code and we'll provide you with an accurate shipping cost.
How long will it take to receive IN STOCK products?
In stock products ship out within 2-3 days of placing an order and should arrive in 4-7 days, depending on the shipping method.
How do I pay for my order?
We accept all major credit and debit cards. We also accept PayPal.
Do you offer payment plans?
We do offer payment plans via PayPal. There is NO FEE for payment plan.
For details about payment plans, please E-MAIL US!
Payment plans are NON REFUNDABLE!
How do I pay for my custom order/shipping?
We can also invoice you via PayPal, and you can use your debit or credit card to pay for it. You do not need to have a PayPal account to pay for your invoice.
All custom orders require a 50% deposit to begin work.
What if I don't like my order?
If you ordered something "Ready to Ship", not a custom made item you can return it to us in an unused, new condition and upon inspecting the product that it indeed is unused, we will refund your money. Please see additional details, Return and Refund policy.
Unfortunately, custom made items are non-returnable, non-refundable. If you have any concerns we encourage you to contact us to see if there is something we can do. We are humans, and we know sometimes, even at best circumstances some things just don't work out.
I have heard of "Cool Off" period, like submitting an order and then changing my mind, does that work?
No, unfortunately, we do not offer "Cool Off" period.
Can I order fabric swatches?
Yes, indeed! Please send us an e-mail with your full name and mailing address along with a fabric you are interested in. Please know, some fabric swatches will be mailed to you directly by the distributor/manufacturer or re-seller.
What if I want to buy my own fabric/COM?
Wonderful, shopping for fabrics is exciting but before buying your fabric, please contact us via e-mail to make sure your choice works well for what you are looking to use it for and the yardage required.
There is NO UP-CHARGE, for your own fabric/COM.
What are the sizes for beds/headboards?
Commonly used mattress sizes in USA are:
Twin 39" x 75"
Twin XL 39" x 80"
Full 54" x 75"
Full XL 54" x 80"
Queen 60" x 80"
California king 72" x 84"
King 76" x 80"
The size of your bed/headboard/footboard depends on the size of your mattress.
International clients, please confirm your mattress measurements.
How to I install my bed/headboard/cornice/wall panels?
You can find the instructions under "Headboard info".
What is California Proposition 65?
California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels.
Where are your products made?
All products are handcrafted in DFW, Texas, USA.
Can you copy a design I saw somewhere else? Make a replica?
Simple answer to this question is NO! Out of respect for other artists/designers, we do not replicate other people's work. We hope you don't ask someone else to make any of our designs. We can design something similar, something even more awesome!
Any other questions?
Shoot us an E-MAIL
Products designed, pictured and/or manufactured/built by Felix Hart are Felix Hart's intellectual property therefore any and all products are NOT TO BE copied, re-produced and/or claimed as their own by 3rd parties.